
Frequently Asked Questions
You’ve Got Questions — I’ve Got Answers
📦 Do you sell physical items and digital downloads?
Yes! Mae’d With Love offers both custom physical products and instant digital downloads (PNG/SVG files).
💾 How do digital downloads work?
Digital downloads are instant. Once payment is completed, your files will be available to download immediately from your confirmation email or account.
🖥️ What formats do you offer?
Most digital designs include:
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PNG (300 DPI, transparent background)
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SVG (cutting machine compatible)
Perfect for Cricut, Silhouette, decals, shirts, cups, and more.
✂️ Can I use digital files for my small business?
Yes — small business use is allowed for creating and selling physical products.
You may not resell, share, or redistribute the digital files themselves.
🚫 Do you offer refunds on digital downloads?
Due to the nature of digital products, all digital download sales are final.
👕 How long do custom orders take?
Custom orders typically take 7–14 business days, depending on the item and quantity. Bulk and rush orders may vary.
🎨 Can I request a specific design or theme?
Absolutely! Use the Custom Order page to submit your idea. The more details you provide, the better.
📩 How can I contact you?
Use the Contact page or email us directly. We respond within 24–48 business hours.
🚚 Do you ship?
Yes. Shipping options and costs are calculated at checkout for physical items.




